CONTACT US

Thank you for your interest in One Warm Coat.

We receive a high volume of calls and emails during our fall and winter coat drive season. In fact we are expecting 4,000+ coat drives this year! Please have patience when emailing or leaving a voice mail, we will respond to you as soon as we are able. Many of your questions can be quickly answered by visiting our Hold a Coat Drive menu and our Online Guide. Some of our most common questions/requests are answered below. If your question/request is not answered in our FAQ section, please fill out the contact form below and we’ll get back to you as soon as possible.

I would like to organize a drive but don’t know how to get started.

We have made it easy for you by providing instructions from start to finish in Six Easy Steps. You will find answers to most of your questions by clicking on the links provided or reviewing our Online Guide.

I need to find a nonprofit partner near my home or business.

Time for Step 6 - Deliver Your Coats!  You decide where you will deliver the coats you collected.  Please use the Nonprofit Locator Map to find an approved partner near you. (One Warm Coat does not pick up). 

This is not a complete list of organizations that support those in need — it is just the beginning! If you cannot find a registered agency close by, you might want to perform a “Google search” for “homeless assistance + your town” or take a look in your telephone directory; churches and food banks often distribute coats to those in need.

We have one rule for a One Warm Coat event — the coat must be GIVEN away and we request that the agency register on our site. Remember – you should always contact your selected agency BEFORE you deliver your coats to ensure they will be able to accept the coats.

Please be sure that coats are clean and ready to be worn!

Is there a cost or fee to participate in One Warm Coat?

There are no costs required to organize a non-business/retail One Warm Coat drive. Registered drives may use our free Tools and Resources, available on the website. We supply a free Coat Drive Kit, which includes a large banner, two box labels and more to each Coat Drive Ambassador who registers their coat drive. If you would like to help us continue to provide these free tools and resources, please Donate Today.

Is it only coats?

Think of any outerwear that will keep someone warm — coats, sweaters, jackets, sweatshirts, or scarves. Also, if you have any hats or mittens, they would be appreciated also.

When will my Coat Drive Kit Arrive?

Your Coat Drive Kit will arrive 7-10 days after you register. It is shipped via USPS from the West Coast.

Is there a collection box you can send us?

One Warm Coat does not provide collection bins - we encourage our Ambassadors to be creative and reduce/reuse/recycle old boxes, clean garbage cans – a container of any kind will work! Putting a collection bin together is super easy – check out our How to Build A Collection Bin page.

How do I use my personal coat drive page?

You can use your personal coat drive page to easily promote your coat drive and track your coat and dollar donations. You are able to update some parts of your personal page on your own. By clicking on the "Ambassador Self-Service" link under the donate button, or by clicking on the "update your personal page" link in your welcome email, you can update:

  • Event details; such as Start Date, End Date, Hours, and Description
  • The address of your coat drive
  • The contact information for your coat drive

You cannot change the name of your coat drive from your Self Service page. To update the Coat Drive name, please email drives@onewarmcoat.org. You can also report your coat totals from your personal page and request a report of all donations made to your coat drive.  You can access both options on your Ambassador Self-Service page, or through the welcome email you received when you registered.  If you did not receive an email with a link to your personal coat drive page when you registered, please email drives@onewarmcoat.org.

How do I access the Tools & Resources?

Tools & Resources are provided for our registered Coat Drive Ambassadors, and as such, the pages are password protected.  If you are a registered Ambassador, you can find the password to these pages in the Welcome Email you received upon registering your drive.

If you do not believe you received this Welcome Email, please contact us and we will send it to you again. 

If you would like access to these pages and are not a registered Ambassador, please register your coat drive now!

How can I update/change my coat drive information? Can I extend my drive?

You can change the date of your coat drive on your personal coat drive page.

When you register your coat drive, you will receive a link to your own coat drive page where you can easily promote your drive and track coat and dollar donations. From this page you can also change (extend or shorten) the dates of your coat drive and update the location and contact information for your coat drive. Additionally, you can request a report of all donations made to your coat drive and report your coat totals at any time.

You can find a link to your personal coat drive page in the Welcome Email you received when you registered. If you need to change the name of your coat drive or organizing contact, please email us at drives@onewarmcoat.org. Be sure to include the organizing name, coat drive number and/or the email address used to register the coat drive and include all changes you would like made.

If you did not receive a Welcome Email with a link to your personal coat drive page when you registered, please email drives@onewarmcoat.org.

When will I receive my Certificate of Appreciation?

You can print your Certificate of Appreciation at any time through your personal coat drive page. Click the "Ambassador Self-Service" link (under the donate button), scroll to the bottom of the page and click "Print Certificate". We will then email you a link to your certificate to print.

If you need to change the display name on your certificate, please email drives@onewarmcoat.org.

I'm a Business/Retail Drive with 10+ Locations.

If you are a Business/Retailer with 10 or more locations and you are interested in holding a coat drive, please use the contact form below to send us an email and we'll get back to you shortly. Thanks for your interest!

How do I hold a Virtual Coat Drive?

Holding a virtual coat drive is an easy way to spread warmth if you aren’t able to physically hold a drive.

  1. Register online as an Individual Drive.
  2. Check the option to not receive a Coat Drive Kit – since your drive will be virtual, our online Tools & Resources will be a better option for you.
  3. Note in the comments section that you are holding a Virtual Coat Drive.
  4. You will receive a personal coat drive webpage where you can collect funds for your Virtual Coat Drive.
  5. Follow Steps 3-5 of our 6 Step Program!

*Note: If you would like to hold a Virtual Coat Drive as a Business, Employer or large group – please contact Patti Zappa for more information.

CONTACT US

Email

Contact Us
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Sending

If you have registered a coat drive and have a question that cannot be answered in the FAQ section above, you may email drives@onewarmcoat.org.

Mailing Address

Please do not send coats or packages to this address: One Warm Coat 2443 Fillmore St. #380-5363 San Francisco, CA 94115

Phone

You can reach our message line at 877-663-9276.

One Warm Coat is a 501(c)(3) non-profit organization, EIN #74-3045243. Coat and dollar donations and contributions are tax-deductible as allowed by law. 877-663-9276